glide.awa.openframe.dial_on_acceptThe glide.awa.openframe.dial_on_accept property enables automatic dialing of phone numbers when work items for outgoing conversations are accepted. Admins should ensure this setting aligns with their workflow preferences, as the default behavior is to dial automatically.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether phone numbers are dialed automatically upon accepting outgoing work items. |
|---|---|
| What area does it affect? | Outgoing phone conversations |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring call handling processes or adjusting workflow preferences. |
Raw metadata from the property record.
| Property name | glide.awa.openframe.dial_on_accept |
|---|---|
| Sys ID | 93596076730301104a905ee515f6a72e |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | For work items representing outgoing phone conversations, set true if the number should be dialed automatically on work item acceptance. |
| Updated | 2022-04-28 12:54:39 |
Official references and nearby text excerpts where this property appears.