Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property allows Virtual Agent to manually initiate a conversation if it detects that the conversation has not started due to subscription issues. |
| What area does it affect? |
Virtual Agent functionality |
| What does the default mean? |
The default value is "true", which means this behavior is enabled by default. |
| When should you review it? |
Review this property when troubleshooting conversation initiation issues or adjusting Virtual Agent behavior. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.cs.detect_conversation_start |
| Sys ID |
c08e1dc2533330101fdbddeeff7b1223 |
| Type |
boolean |
| Application |
Global |
| Default value |
true |
| Description |
When enabled, VA will check if the conversation has started based on a flag sent from the web client and manually start the conversation as necessary. This can be helpful if there are AMB issues preventing the web client client from subscribing to the VA message channel. Note this AMB subscription event is the typical trigger to starting the conversation moving in the state machine. |
| Updated |
2024-05-25 03:39:08 |
Sources
Official references and nearby text excerpts where this property appears.
Related properties