Property reference

`glide.cs.email.case_queue_address`

The glide.cs.email.case_queue_address property specifies the email address that automatically creates a customer service case when an email is received. Admins should configure this property to ensure that incoming emails are correctly processed into cases for effective customer service management.

Default: Type: string Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property defines the email address that triggers the creation of a customer service case upon receiving an email.
What area does it affect?	Customer Service Management
What does the default mean?	No default value is documented in this property record.
When should you review it?	Review this property when setting up or updating email communication for customer service.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.cs.email.case_queue_address`
Sys ID	`55bc6234c322310015519f2974d3ae1d`
Type	string
Application	Customer Service
Default value
Description	Case email address
Updated	2019-03-13 17:36:09

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... system administrator can set the following email-specific properties. Navigate to Customer Service > Administration > Properties to access these properties. Customer Service Management email properties Property Definition Case email address [glide.cs.email.case_queue_address] One of the incoming email addresses that automatically creates a customer service case. For incoming email, the system checks the address to see if it matches the address in the ...