Property reference

`glide.cs.email.new_case_prefix`

The glide.cs.email.new_case_prefix property defines the prefix format for the subject line of emails that create new customer service cases. Admins should review this setting to ensure that the prefix aligns with their organization's email handling practices.

Default: Case: Type: string Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It specifies the prefix added to the subject line of incoming emails that trigger the creation of new customer service cases.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "Case:", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when configuring email settings for customer service cases.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.cs.email.new_case_prefix`
Sys ID	`4d8ca2f0c322310015519f2974d3ae38`
Type	string
Application	Customer Service
Default value	`Case:`
Description	Email subject prefix format for new case
Updated	2015-02-27 16:33:55

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... does not match, or if this property is not set, the system then checks the Email subject prefix format for new case property. Email subject prefix format for new case [glide.cs.email.new_case_prefix] The prefix included in the subject line of an email to any of the incoming email addresses that automatically creates a customer service case. This field is automatically set to ...