glide.cs.hybrid.queue.enabledThe glide.cs.hybrid.queue.enabled property enables the use of the Virtual Agent hybrid queue. Admins should review this setting to ensure optimal performance and functionality of the Virtual Agent feature in their ServiceNow instance.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether the Virtual Agent hybrid queue is activated, impacting how chat interactions are managed. |
|---|---|
| What area does it affect? | Virtual Agent functionality |
| What does the default mean? | The default value is "true", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring or troubleshooting Virtual Agent features. |
Raw metadata from the property record.
| Property name | glide.cs.hybrid.queue.enabled |
|---|---|
| Sys ID | 07995d93733433008564b17afef6a79a |
| Type | string |
| Application | Global |
| Default value | true |
| Description | Flag to enable use of VA hybrid queue |
| Updated | 2024-05-25 03:38:52 |