SN System Properties Reference
Property reference

glide.cs.include_notification_messages_history

The glide.cs.include_notification_messages_history property determines whether notification conversation messages history is included in the session API of the Virtual Agent when load_active_only is set to true. Admins should care about this setting to ensure relevant message history is accessible during active sessions.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property enables the inclusion of notification conversation messages history in the Virtual Agent's session API under specific conditions.
What area does it affect? Virtual Agent session API
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? Review this property when configuring the Virtual Agent or troubleshooting message history issues.

Out of the box property record

Raw metadata from the property record.

Property name glide.cs.include_notification_messages_history
Sys ID 45a517bbff01321094de157c03cb1456
Type boolean
Application Global
Default value true
Description This sys prop is used to include notification conversation messages history in session api of Virtual Agent wehn load_active_only set to true.
Updated 2025-11-13 09:36:24