SN System Properties Reference
Property reference

glide.email.inbound.max_attachment_count

The glide.email.inbound.max_attachment_count property sets the maximum number of attachments permitted on inbound emails. Administrators should review this setting to ensure that important attachments are not overlooked due to exceeding the limit, which defaults to 30.

Default: 30 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines the cap on the number of attachments that can be included in an inbound email, with any excess attachments being disregarded.
What area does it affect? Inbound Email Processing
What does the default mean? The default value is "30", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting email handling policies or troubleshooting attachment issues.

Out of the box property record

Raw metadata from the property record.

Property name glide.email.inbound.max_attachment_count
Sys ID ec09a8a3eb712100469a20425206fe74
Type integer
Application Global
Default value 30
Description The maximum number attachments allowed on an inbound email. Attachments beyond this limit are ignored.
Updated 2024-05-25 04:37:16

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... • Default value: true glide.email.inbound.generate.missing.text.part Enables the system to generate plain text for inbound emails that contain only an HTML message. • Type: true | false • Default value: true glide.email.inbound.max_attachment_count Sets the maximum number of attachments allowed per inbound email. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered ...
Documentation excerpt View supporting context
Context preview Snippet 2
... attachments in email • Short Description ◦(Old‎ Limit Maximum Number of Attachments in Email ◦(New‎ Limit Maximum Number of Attachments in Inbound Emails • Description ◦(Old‎ <blank> ◦(New‎ Use the glide.email.inbound.max_attachment_count system property to control the maximum number of attachments allowed per inbound email. Attachments from inbound emails are by default stored as attachments in the Email [sys_email] table on your ...
Additional source link Another external reference for this property
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