glide.email.reply_subject_prefix

ServiceNow property description:

Identify email as a reply by these subject prefixes

Attributes

  • Sys ID: e5c9157aeb410100469a20425206fe23
  • Type: string
  • Application: Global
  • Default value: re:,aw:,r:,Accepted:,Tentative:,Declined:
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AI generated property description:

The ServiceNow property `glide.email.reply_subject_prefix` is used to identify emails as replies based on specific subject prefixes. According to the documentation, this property allows administrators to define a list of prefixes that the system will recognize as indicators that an email is a reply to a previously sent email. When an inbound email is received, the system checks the subject line for these prefixes to determine if it should be processed as a reply. This helps in associating the email with the correct existing records or conversations. Proper configuration of this property ensures efficient and accurate email processing within the ServiceNow platform.

Source

Related property: glide.email.forward_subject_prefix