SN System Properties Reference
Property reference

glide.email.smtp.active

The glide.email.smtp.active property enables email sending functionality within the ServiceNow platform. When set to true, it allows the system to send emails, which is essential for notifications and alerts.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property activates the SMTP email sending feature, allowing the system to dispatch emails to users and external recipients.
What area does it affect? Email Notifications
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring email settings or troubleshooting email delivery issues.

Out of the box property record

Raw metadata from the property record.

Property name glide.email.smtp.active
Sys ID 856303e90a0a0bc50164129959388444
Type boolean
Application Global
Default value false
Description Email sending enabled
Updated 2024-05-25 03:55:23

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Email glide.email.reply_subject_prefix Specifies the comma-separated list of prefixes in the subject line that identify an email reply. • Type: string • Default value: re:aw:,r: • Location: System Property [sys_properties] table glide.email.smtp.active Specifies whether to enable (true) or disable (false) the outgoing mail server. • Type: true | false • Default value: true • Location: System Properties > Email glide.email.smtp.max_recipients © 2026 ...
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