glide.escalation.notesThe glide.escalation.notes property enables logging of activity in task work notes by the escalation engine. Admins should consider enabling this feature to track escalation-related actions for better visibility and auditing purposes.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the escalation engine to log activities in task work notes, providing a record of actions taken during escalations. |
|---|---|
| What area does it affect? | Task Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when needing detailed escalation activity logs for auditing or troubleshooting. |
Raw metadata from the property record.
| Property name | glide.escalation.notes |
|---|---|
| Sys ID | 996e0c0dc611227800c08c0a65b23ffe |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Escalation engine logs activity in task work notes. |
| Updated | 2024-05-25 03:39:05 |
Official references and nearby text excerpts where this property appears.