Property reference

`glide.inbound.email.classify.by.thread_index`

The glide.inbound.email.classify.by.thread_index property enables the classification of inbound emails by their thread index. This allows the system to associate emails with existing conversations, improving email management and response tracking for users, particularly those using Microsoft Outlook.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property configures the system to classify emails as replies based on the presence of a thread index in the email header, enhancing email threading capabilities.
What area does it affect?	Inbound Email Processing
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when configuring email handling for Microsoft Outlook users or troubleshooting email classification issues.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`glide.inbound.email.classify.by.thread_index`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... and associates it with the relevant conversation or thread view. This functionality is supported only for emails originating from Microsoft Outlook. Note: To enable thread indexing, create the system property glide.inbound.email.classify.by.thread_index and set it to true. 3 New The system classifies an email as new when it fails to match it to the forward and reply receive types. Note: From Paris ...

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