Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property controls whether all configuration items or only specific ones are updated from a requested item, depending on the instance type. |
| What area does it affect? |
IT Asset Management |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when upgrading instances or configuring new installations to ensure the desired update behavior. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.itam_update_ci_status_from_ritm |
| Sys ID |
bf3bc8f7936621109b7bbfa86cba1085 |
| Type |
boolean |
| Application |
Global |
| Default value |
false |
| Description |
For upgraded instances, this property is set to true by default, which updates the status for all configuration items from the requested item. For new installs or zBoot instances, this property is set to false by default, which updates only the configuration items having assets with request lines stamped. |
| Updated |
2024-05-25 03:39:08 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... validation during Advanced Shipment Notification imports. When enabled, imported carrier data must exist in the shipping carrier table; rows with unrecognized carriers are ignored. Disable this property to skip validation. glide.itam_update_ci_status_from_ritm Controls which configuration items are updated from a requested item. Defaults to true for upgraded instances and © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and ...
Related properties
More in glide (other)
Other properties in the same namespace.
All 373 properties in glide (other) →