glide.knowman.aqi.article_workflow_states

ServiceNow property description:

List of workflow states (comma-separated and without spaces) of the articles that can undergo AQI.

Attributes

  • Sys ID: 3e8c500e67220300d358bb2d07415a3d
  • Type: string
  • Application: Global
  • Default value: draft,review,published
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AI generated property description:

The ServiceNow property glide.knowman.aqi.article_workflow_states specifies which knowledge article workflow states are eligible for Article Quality Index (AQI) evaluation. Its default value is draft,review,published, meaning AQI can be applied to articles in any of those states. Administrators can customize this list by adding or removing states to align AQI checks with their organization’s publishing lifecycle. Expanding the list allows broader quality monitoring, while restricting it focuses AQI on only the most critical stages. Misconfiguration may prevent AQI from running on intended articles or trigger evaluations too early in the authoring process. This property is typically tuned to support knowledge governance and content quality standards.

Source

Related property: glide.knowman.aqi_pass_score