glide.knowman.create_incident_link

ServiceNow property description:

URL used for the "Create Incident" link.

Attributes

  • Sys ID: 80626f9c0a0a0b340082c4d39ed79ebc
  • Type: string
  • Application: Global
  • Default value: incident.do?sys_id=-1&sysparm_query=active=true^comments=(Created after Knowledge search: $[encodedKb_desc])&sysparm_stack=knowledge_home_launcher.do
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AI generated property description:

The ServiceNow property `glide.knowman.create_incident_link` is used to configure the visibility of the "Create Incident" link within the Knowledge Management application. According to the provided documentation, this property determines whether users can create an incident directly from a knowledge article view. When set to true, the "Create Incident" link is displayed, allowing users to quickly generate an incident if the knowledge article does not resolve their issue. Conversely, setting this property to false hides the link, preventing users from creating incidents from the article view. This property is useful for organizations that want to streamline their incident management process by leveraging knowledge articles.

Source

Related property: glide.knowman.create_incident_link.display