Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property specifies the URL format for generating the 'Create Incident' link, allowing users to create incidents directly from knowledge articles. |
| What area does it affect? |
Knowledge Management |
| What does the default mean? |
The default value is "incident.do?sys_id=-1&sysparm_query=active=true^comments=(Created after Knowledge search: $[encodedKb_desc])&sysparm_stack=knowledge_home_launcher.do", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating incident creation workflows or modifying knowledge management processes. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.knowman.create_incident_link |
| Sys ID |
80626f9c0a0a0b340082c4d39ed79ebc |
| Type |
string |
| Application |
Global |
| Default value |
incident.do?sys_id=-1&sysparm_query=active=true^comments=(Created after Knowledge search: $[encodedKb_desc])&sysparm_stack=knowledge_home_launcher.do |
| Description |
URL used for the "Create Incident" link. |
| Updated |
2024-05-25 05:06:49 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... The default is Create Incident. Create Incident Action URL The target URL for the Create Incident user action. If no URL is specified, the system uses the URL in the glide.knowman.create_incident_link system property. Redirect to the latest article Redirects the article view page to the latest accessible version of the article, if available. Disable the Show Version Information option to hide ...
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