SN System Properties Reference
Property reference

glide.knowman.default_keyword

The glide.knowman.default_keyword property sets the default keyword used to retrieve pinned articles. Admins should review this setting to ensure that users receive relevant content based on the specified keyword, which defaults to 'homepage'.

Default: homepage Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines the keyword that triggers the retrieval of pinned articles within the knowledge management system.
What area does it affect? Knowledge Management
What does the default mean? The default value is "homepage", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating knowledge article strategies or content relevance.

Out of the box property record

Raw metadata from the property record.

Property name glide.knowman.default_keyword
Sys ID 7136b6d6ff8031003f07ffffffffff62
Type string
Application Global
Default value homepage
Description Default keyword for getting pinned articles
Updated 2024-05-25 04:33:26

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Example: author,sys_view_count,sys_updated_on,rating Criteria List of criteria for the knowledge articles list. Select one of the following options: ◦Featured: List of featured knowledge articles based on the keywords configured in the glide.knowman.default_keyword property. For information about featured articles, see Add a knowledge article to featured content and Knowledge properties . ◦Most Viewed: List of knowledge articles with the most views. Article count ...
Documentation excerpt View supporting context
Context preview Snippet 2
... Featured content section do not appear in the global search results and Virtual Agent conversations. • To display articles in the Featured content section, add a default keyword in the glide.knowman.default_keyword property Value field and add the same keyword to all articles you want to display in that section. • To display articles at the top of the knowledge search results ...
Additional source link Another external reference for this property
Open reference