glide.knowman.enable_km_subscription.workflow_state
ServiceNow property description:
List of workflow states (comma-separated) that can have subscription feature:
Attributes
- Sys ID: 9978dba567a03200d358bb2d07415ab6
- Type: string
- Application: Global
- Default value: draft,review,published

AI generated property description:
The ServiceNow property glide.knowman.enable_km_subscription.workflow_state defines which knowledge article workflow states support the subscription feature. Its default value is draft,review,published, allowing users to subscribe to articles across all common stages of the publishing lifecycle. Administrators can customize this list to restrict subscriptions to specific states, such as only published, ensuring users receive updates only on finalized content. Broad inclusion increases engagement but may generate unnecessary notifications for in-progress articles, while stricter settings reduce noise at the cost of early visibility. This property is typically adjusted to align subscription behavior with knowledge governance and communication practices.
Source