glide.knowman.feedback.enable_actionable_feedback_for_helpfulThis property enables the creation of actionable feedback tasks when users mark an article as not helpful. Admins should consider this setting to improve content quality and user satisfaction in the portal and workspace environments.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It triggers the generation of feedback tasks for articles deemed unhelpful, facilitating content improvement. |
|---|---|
| What area does it affect? | Knowledge Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when assessing user feedback mechanisms or improving article quality. |
Raw metadata from the property record.
| Property name | glide.knowman.feedback.enable_actionable_feedback_for_helpful |
|---|---|
| Sys ID | a7cc6dfa53730300cc376512a2dc34ac |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Create actionable feedback task when an article is marked as not helpful. [Note: This property is applicable to portal and workspace only.] |
| Updated | 2024-05-25 05:04:31 |