glide.knowman.feedback.enable_actionable_feedback_for_helpful

ServiceNow property description:

Create actionable feedback task when an article is marked as not helpful. [Note: This property is applicable to portal and workspace only.]

Attributes

  • Sys ID: a7cc6dfa53730300cc376512a2dc34ac
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property `glide.knowman.feedback.enable_actionable_feedback_for_helpful` is used to enable or disable actionable feedback for helpful articles within the Knowledge Management application. When this property is set to true, users can provide specific feedback on why an article was helpful, allowing knowledge managers to gain more detailed insights into the usefulness of their content. This can help in improving the quality and relevance of knowledge articles. The property is part of the feedback configuration settings that enhance user interaction and feedback mechanisms. For more detailed information, refer to the ServiceNow documentation on verifying feedback tasks in the Knowledge Management module.

Source

Related property: glide.knowman.feedback.enable_actionable_feedback_for_flag