Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property enables the creation of feedback tasks only when users provide a valid reason for negative feedback, improving the relevance of feedback collected. |
| What area does it affect? |
Feedback Management |
| What does the default mean? |
The default value is "false", which means this behavior is disabled by default. |
| When should you review it? |
Review this property when adjusting feedback collection processes or improving user engagement strategies. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.knowman.feedback.enable_explicit_feedback |
| Sys ID |
2f15529253123010733addeeff7b1278 |
| Type |
boolean |
| Application |
Global |
| Default value |
false |
| Description |
When set to true, feedback tasks are created only if user submits proper reason for negative feedback |
| Updated |
2024-05-25 03:38:56 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... of 1-5. • Type: Integer • Default value: none • Location: Knowledge > Administration > Properties Create actionable feedback task only when feedback details are provided for the negative feedback (glide.knowman.feedback.enable_explicit_feedback) Select the check box to enable actionable feedback task generation for the negative feedback. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks ...
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