glide.knowman.search.operatorThe glide.knowman.search.operator property defines the search method for retrieving Knowledge articles from tasks or the Knowledge Base. Admins should review this setting to optimize search results based on their organization's needs for matching terms.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether the search uses an 'OR' query or an 'AND then OR' query to find Knowledge articles, impacting search effectiveness. |
|---|---|
| What area does it affect? | Knowledge Management |
| What does the default mean? | The default value is "IR_AND_OR_QUERY", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when adjusting search configurations or improving Knowledge Base accessibility. |
Raw metadata from the property record.
| Property name | glide.knowman.search.operator |
|---|---|
| Sys ID | 8ae924aa0a0a0bc00130037a949b110f |
| Type | choice list |
| Application | Global |
| Default value | IR_AND_OR_QUERY |
| Description | Search method used when searching Knowledge from a task or directly in the Knowledge Base. "OR query" returns matches with any term. "AND then OR query" first tries an AND query, then does an OR query if no matches are found. |
| Updated | 2024-05-25 05:04:11 |