SN System Properties Reference
Property reference

glide.knowman.submission.workflow

The glide.knowman.submission.workflow property enables the use of a submission workflow in ServiceNow. When enabled, it allows for a structured process for handling submissions, which can enhance efficiency and tracking.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This boolean property determines whether the submission workflow is activated, impacting how submissions are processed within the platform.
What area does it affect? Submission processing
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring submission workflows or troubleshooting submission processes.

Out of the box property record

Raw metadata from the property record.

Property name glide.knowman.submission.workflow
Sys ID f76c441fc0a8001500e13055be5b1919
Type boolean
Application Global
Default value false
Description Use submission workflow.
Updated 2024-05-25 03:58:28

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 2480 If the Knowledge submission workflow (glide.knowman.submission.workflow) is enabled from the System Properties [sys_properties] table, the content in the Short description and Additional comments fields of the incident form become a knowledge submission instead of an article. ...
Documentation excerpt View supporting context
Context preview Snippet 2
... incident, see Create a knowledge article from an incident . To create a knowledge article from problem, see Create a known error article . Depending on the value of the glide.knowman.submission.workflow property, knowledge created from an incident or problem may require additional approval. When this property is true, a submission record is created instead of a knowledge article. A user with ...
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