Property reference

`glide.messaging.reassign.enabled`

The glide.messaging.reassign.enabled property allows automatic reassignment of messaging conversations when the current agent is unavailable. Setting this property to true ensures that conversations are not left unattended, improving response times and customer satisfaction.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables automatic reassignment of messaging conversations if the assigned agent's availability status is not set to 'Available'.
What area does it affect?	Messaging Conversations
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring agent availability settings or optimizing messaging workflows.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.messaging.reassign.enabled`
Sys ID	`ed19cdfbb7f3001042a9ef54ce11a936`
Type	boolean
Application	Global
Default value	`false`
Description	Set to true to reassign automatically when current agent is not available
Updated	2020-04-02 10:59:09

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... agent sees in Agent Workspace. Reassigning messaging conversations If you want messaging conversations to be automatically reassigned if the current Assigned To agent on the conversation isn’t available, set the glide.messaging.reassign.enabled system property to true. The system property only affects messaging conversations and the Assigned To agent is considered not available if the AWA Inbox status isn’t set to "Available." Advanced ...

Documentation excerpt View supporting context

Context preview Snippet 2

... table glide.max_journal_list_size Sets the maximum size, in megabytes, of journal input fields. • Type: integer • Default value: 10 • Location: Add the property to the System Property [sys_properties] table. glide.messaging.reassign.enabled Sets property that automatically reassigns messaging if the current agent is unavailable. • Type: true | false • Default value: false • Location: System Property [sys_properties] table glide.notification.recipient.include_logging Master switch ...