glide.problem.interaction.allow_createThe glide.problem.interaction.allow_create property enables the creation of problems directly from interactions. Admins should consider enabling this feature to streamline issue resolution and improve workflow efficiency when managing incidents and problems.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property allows users to create problem records from interaction records, enhancing the integration between incident management and problem management. |
|---|---|
| What area does it affect? | Problem Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when assessing workflow efficiency or during process improvements. |
Raw metadata from the property record.
| Property name | glide.problem.interaction.allow_create |
|---|---|
| Sys ID | 7e33f799c7233300c0d3231c95c260d1 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Allow problem creation from interaction |
| Updated | 2024-05-25 04:26:08 |