SN System Properties Reference
Property reference

glide.problem.interaction.allow_create

The glide.problem.interaction.allow_create property enables the creation of problems directly from interactions. Admins should consider enabling this feature to streamline issue resolution and improve workflow efficiency when managing incidents and problems.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property allows users to create problem records from interaction records, enhancing the integration between incident management and problem management.
What area does it affect? Problem Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when assessing workflow efficiency or during process improvements.

Out of the box property record

Raw metadata from the property record.

Property name glide.problem.interaction.allow_create
Sys ID 7e33f799c7233300c0d3231c95c260d1
Type boolean
Application Global
Default value false
Description Allow problem creation from interaction
Updated 2024-05-25 04:26:08

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... sys_domain, business_service, category, subcategory Problem Created from Interaction Properties Create saved problem com.snc.problem.create_from_interaction.save • Type: Boolean • Default value: ◦Upgrade customers: No ◦New customers: Yes Allow problem creation from interaction glide.problem.interaction.allow_create • Type: true or false • Value: true or false • Default value: false Quick start tests for Problem Management Validate that Problem Management still works after you make any ...
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