glide.problem.interaction.allow_create

ServiceNow property description:

Allow problem creation from interaction

Attributes

  • Sys ID: 7e33f799c7233300c0d3231c95c260d1
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property `glide.problem.interaction.allow_create` enables the creation of problem records directly from interaction records. This property is particularly useful in scenarios where an interaction, such as a user-reported issue, needs to be escalated to a problem for further investigation and resolution. By setting this property to true, users can streamline the process of problem management by allowing seamless transitions from interactions to problem records. This capability enhances the efficiency of IT service management by ensuring that potential problems are promptly identified and addressed. For more detailed information, refer to the ServiceNow documentation on creating problems from interactions.

Source

Related property: glide.db.clone.allow_clone_target