glide.sc.allow_comment_on_closed_ritmThe glide.sc.allow_comment_on_closed_ritm property enables users to add comments to closed service request items. Admins may want to enable this feature to facilitate ongoing discussions or feedback even after the request has been completed.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property allows comments to be added to closed service request items, enhancing user interaction and feedback. |
|---|---|
| What area does it affect? | Service Request Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when considering user collaboration needs on completed requests. |
Raw metadata from the property record.
| Property name | glide.sc.allow_comment_on_closed_ritm |
|---|---|
| Sys ID | b4b1c18053023300a708ddeeff7b1278 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Allow users to write comments on a closed sc_req_item |
| Updated | 2024-05-25 03:39:07 |
Official references and nearby text excerpts where this property appears.