glide.sc.entitlement.overrideThe glide.sc.entitlement.override property specifies a list of roles that can bypass standard entitlement checks in the ServiceNow catalog. This allows users with specified roles, such as 'itil', to access catalog items that are normally restricted by entitlement rules.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures which roles can override entitlement restrictions in the catalog, enabling broader access to catalog items for those roles. |
|---|---|
| What area does it affect? | Service Catalog Entitlements |
| What does the default mean? | The default value is "admin", which is the baseline setting used unless it is changed. |
| When should you review it? | An admin should review this property when adjusting role permissions or entitlement policies. |
Raw metadata from the property record.
| Property name | glide.sc.entitlement.override |
|---|---|
| Sys ID | 00e113860a0a0a6600439aa9ea4fe985 |
| Type | string |
| Application | Global |
| Default value | admin |
| Description | List of roles (comma-separated) that can override normal entitlement checking inside the catalog. A role of "itil" means that the itil role can order any catalog item, even one protected by entitlement restrictions. |
| Updated | 2024-05-25 03:38:52 |