glide.service_portal.comment.enter_adds_newline

ServiceNow property description:

Default behavior of the Enter key in the Ticket Conversation widget. If checked, Enter adds a new line. If unchecked, Enter submits the comment. Can be overridden with a widget option.

Attributes

  • Sys ID: f478f6f75bb26300a9ad49ed5a62bc23
  • Type: true | false
  • Application: Global
  • Default value: false
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AI generated property description:

The ServiceNow property `glide.service_portal.comment.enter_adds_newline` controls the default behavior of the Enter key within the Ticket Conversation widget. When this property is enabled (checked), pressing the Enter key will insert a new line in the comment text area. Conversely, if the property is disabled (unchecked), pressing Enter will submit the comment instead of adding a new line. This behavior can be customized further through widget options, allowing for flexibility based on user preferences or specific use cases. The property ensures that users can either quickly submit comments or format their text as needed.

Source

Related property: glide.service_portal.seo_user_agent