glide.service_portal.comment.enter_adds_newlineThe glide.service_portal.comment.enter_adds_newline property determines the action of the Enter key in the Ticket Conversation widget. When unchecked, pressing Enter submits the comment, which is important for user interaction during ticket updates.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures whether the Enter key adds a new line or submits the comment in the Ticket Conversation widget. |
|---|---|
| What area does it affect? | Ticket Conversation widget |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring user interaction preferences for ticket comments. |
Raw metadata from the property record.
| Property name | glide.service_portal.comment.enter_adds_newline |
|---|---|
| Sys ID | f478f6f75bb26300a9ad49ed5a62bc23 |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Default behavior of the Enter key in the Ticket Conversation widget. If checked, Enter adds a new line. If unchecked, Enter submits the comment. Can be overridden with a widget option. |
| Updated | 2024-05-25 03:57:45 |
Official references and nearby text excerpts where this property appears.