Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property defines which baseline service portal records permit admin users to view and configure AI Search settings. |
| What area does it affect? |
Service Portal Configuration |
| What does the default mean? |
The default value is "81b75d3147032100ba13a5554ee4902b, 70cd9f3b734b13001fdae9c54cf6a72f, 2086b814c3221200f3897bfaa2d3aea8, 89275a53cb13020000f8d856634c9c51", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when managing access to AI Search configurations for baseline service portals. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.service_portal.enable_ais_portal.allow_list |
| Sys ID |
2e6e039bc7131010393d265c95c2603f |
| Type |
string |
| Application |
Global |
| Default value |
81b75d3147032100ba13a5554ee4902b, 70cd9f3b734b13001fdae9c54cf6a72f, 2086b814c3221200f3897bfaa2d3aea8, 89275a53cb13020000f8d856634c9c51 |
| Description |
This property contains a comma separated list of baseline service portal record sys_ids (introduced as part of the active / inactive plugins). For any portal record specified in this property, the service portal admin user (with role sp_admin) will be able (/allowed) to view the "AI Search" configurations section to further configure.
The Newly created / Customer created portal record sys_ids do not need to be included in this list. For these portals, the service portal admin users are allowed by default to view the AI Search experience configurations. |
| Updated |
2024-05-25 05:09:46 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... can start the case intake process from the search menu in Care Team Portal) Before you begin Role required: admin Procedure 1. Navigate to All > System Properties) 2. Select glide.service_portal.enable_ais_portal.allow_list) 3. In Value, add the Care Team Portal sys_id) 4. Select Save) Result The case intake process can now be initiated from the search menu in Care Team Portal) Enable ...
Context preview
Snippet 2
... (ESC), Consumer Service Portal, Business Portal and Customer Service Portal. Custom portals must be built off a baseline of one of these portals to have the AI Search capability. The glide.service_portal.enable_ais_portal.allow_list property contains a list of supported baseline portals. Role required: sp_admin or admin About this task AI Search is enabled in Service Portal for all new and zBoot customers by ...
Related properties