glide.sp.entitlement.override The glide.sp.entitlement.override property specifies a list of roles that can bypass User Criteria validation in the Service Portal. This allows users with these roles, such as 'itil', to access all pages and widgets without restriction, which is crucial for administrative tasks.
adminThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It allows specified roles to access Service Portal content without being restricted by User Criteria, enhancing visibility for users with elevated permissions. |
|---|---|
| What area does it affect? | Service Portal access control |
| What does the default mean? | The default value is "admin", which is the baseline setting used unless it is changed. |
| When should you review it? | An admin should review this property when adjusting role permissions or troubleshooting access issues in the Service Portal. |
Raw metadata from the property record.
| Property name | glide.sp.entitlement.override |
|---|---|
| Sys ID | 05a3a35ac70032000ed805d38b97635f |
| Type | string |
| Application | Global |
| Default value | admin |
| Description | List of roles (comma-separated) that bypass User Criteria validation in Service Portal</br>A role of "itil" means that the itil role can see any page, widget, widget instance, etc., regardless of User Criteria entitlement restrictions |
| Updated | 2017-01-30 16:03:41 |
Official references and nearby text excerpts where this property appears.
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