Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property configures the roles that can access sent and received emails in the Activity formatter, impacting visibility for users based on their assigned roles. |
| What area does it affect? |
Activity formatter |
| What does the default mean? |
The default value is "itil", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when adjusting user roles or permissions related to email visibility. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.ui.activity.email_roles |
| Sys ID |
58460547c0a80a6b0004648be1cf5c4a |
| Type |
string |
| Application |
Global |
| Default value |
itil |
| Description |
Roles that can view email in the Activity formatter when including "Sent/Received Emails" |
| Updated |
2024-05-25 05:08:48 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... Type: true | false • Default value: false • Location: Customer Service > A glide.cs.company_name Your company name. • Type: string • Default value: none • Location: System Property [sys_ glide.ui.activity.email_roles Roles that can view the mail in the "Sent/Received Emails. • Type: string • Default value: itil, sn_customers sn_esm_location_agent, sn_esm sn_csm_ocs.ext_agent, sn_custo sn_customerservice.relationship sn_customerservice.case_contri • Location: System Property [sys_ glide.ui.sn_customerservice_case_activity.fields ...
Context preview
Snippet 2
... email in the activity stream of the Recruitment workspace. Before you begin Role required: admin Procedure 1. In the filter navigator, enter sys_properties.list. 2. In the Name column, search for glide.ui.activity.email_roles. 3. Select the glide.ui.activity.email_roles property. 4. In the Value field, add the sn_ta_hiring_core.recruiter role. 5. Select Update. Configure hiring task types Configure different types of hiring tasks in the Recruitment ...
Context preview
Snippet 3
... activity formatter shows name values (true) or user_name values (false). • Type: true | false • Default value: false • Location: Add the property to the System Property [sys_properties] table. glide.ui.activity.email_roles Specifies the list of roles (comma-separated) that can view email in the Activity Formatter. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks ...
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