SN System Properties Reference
Property reference

glide.ui.mobile_agents

The glide.ui.mobile_agents property specifies which user agent strings trigger the mobile user interface in ServiceNow. Admins should review this setting to ensure the correct mobile experience is delivered based on the devices used by their users.

Default: Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property allows the mobile user interface to activate when specific user agent strings are detected, enhancing the mobile experience for users.
What area does it affect? Mobile User Interface
What does the default mean? No default value is documented in this property record.
When should you review it? Review this property when updating mobile device support or troubleshooting mobile interface issues.

Out of the box property record

Raw metadata from the property record.

Property name glide.ui.mobile_agents
Sys ID cc0a498a0a0a0b39002fed3979e70627
Type string
Application Global
Default value
Description Use mobile user interface if one of these strings (comma-separated) appears in the browser user_agent header. If not, the "DetermineMobileDevice" script include is run allowing more granular control.
Updated 2024-05-25 03:39:09

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... default limit takes in a number which determines how many users with the same name are displayed. • Type: string • Default value: true • Location: System Property [sys_properties] table glide.ui.mobile_agents Comma-separated list of browser agents considered as mobile browsers for the Legacy Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages. • Type: ...