Property reference

`glide.ui.sn_customerservice_case_activity.fields`

The glide.ui.sn_customerservice_case_activity.fields property defines the fields displayed in the case activity formatter for customer service cases. Admins should review this property to customize the information presented to users based on their specific needs.

Default: assigned_to,asset,product,state,priority,short_description,comments,entitlement,contract,*EmailAutogenerated*,*EmailCorrespondence*,work_notes,close_notes,follow_the_sun,*Sidebar discussion*,*Sidebar posted message*,*Attachments* Type: string Application: Customer Service

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property specifies which fields are included in the case activity formatter, influencing the visibility of key case details.
What area does it affect?	Customer Service Management
What does the default mean?	The default value is "assigned_to,asset,product,state,priority,short_description,comments,entitlement,contract,EmailAutogenerated,EmailCorrespondence,work_notes,close_notes,follow_the_sun,Sidebar discussion,Sidebar posted message,Attachments", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting case activity visibility or customizing user interfaces.

Out of the box property record

Raw metadata from the property record.

Property name	`glide.ui.sn_customerservice_case_activity.fields`
Sys ID	`12c37637eb123100a618afcef106fe51`
Type	string
Application	Customer Service
Default value	`assigned_to,asset,product,state,priority,short_description,comments,entitlement,contract,EmailAutogenerated,EmailCorrespondence,work_notes,close_notes,follow_the_sun,Sidebar discussion,Sidebar posted message,Attachments`
Description	Case activity formatter fields
Updated	2023-03-01 18:53:23

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... glide.ui.activity.email_roles Roles that can view the mail in the "Sent/Received Emails. • Type: string • Default value: itil, sn_customers sn_esm_location_agent, sn_esm sn_csm_ocs.ext_agent, sn_custo sn_customerservice.relationship sn_customerservice.case_contri • Location: System Property [sys_ glide.ui.sn_customerservice_case_activity.fields Case activity formatter fields. • Type: string • Default value: assigned_to,asse short_description, comments, en *Email*,work_notes • Location: System Property [sys_ sn_customerservice.FTS_flag_enabled Enable the follow the sun flag on th • ...