SN System Properties Reference
Property reference

inactive.interaction.conversation.history.panel.enabled

The inactive.interaction.conversation.history.panel.enabled property determines whether the conversation panel is displayed for inactive interactions. Admins should consider enabling this feature to enhance visibility into past conversations during inactive states.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property enables or disables the display of the conversation history panel for inactive interactions, affecting how users access previous discussions.
What area does it affect? Interaction Management
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring interaction visibility or troubleshooting inactive interaction displays.

Out of the box property record

Raw metadata from the property record.

Property name inactive.interaction.conversation.history.panel.enabled
Sys ID 78a696d753120110d3d5ddeeff7b125b
Type boolean
Application Global
Default value false
Description Display conversation panel on inactive interactions
Updated 2026-04-10 00:46:20

Sources

Official references and nearby text excerpts where this property appears.