inactive.interaction.conversation.history.panel.enabled The inactive.interaction.conversation.history.panel.enabled property determines whether the conversation panel is displayed for inactive interactions. Admins should consider enabling this feature to enhance visibility into past conversations during inactive states.
falseThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables or disables the display of the conversation history panel for inactive interactions, affecting how users access previous discussions. |
|---|---|
| What area does it affect? | Interaction Management |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when configuring interaction visibility or troubleshooting inactive interaction displays. |
Raw metadata from the property record.
| Property name | inactive.interaction.conversation.history.panel.enabled |
|---|---|
| Sys ID | 78a696d753120110d3d5ddeeff7b125b |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Display conversation panel on inactive interactions |
| Updated | 2026-04-10 00:46:20 |
Official references and nearby text excerpts where this property appears.
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