Property reference

instance_name

The instance_name property specifies the name of the ServiceNow instance. It is important for identifying the instance in various contexts, especially during integrations or when managing multiple instances.

Default: dev266565 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the unique name for the ServiceNow instance, which can be referenced in scripts and configurations.
What area does it affect? Instance Identification
What does the default mean? The default value is "dev266565", which is the baseline setting used unless it is changed.
When should you review it? Review this property when setting up integrations or managing multiple instances.

Out of the box property record

Raw metadata from the property record.

Property name instance_name
Sys ID 0a0a715e8db4021087de63ac7f1f0024
Type string
Application Global
Default value dev266565
Description Instance name
Updated 2024-05-25 04:39:23

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... sampleRESTMessageV2() { try{ var request = new sn_ws.RESTMessageV2(); request.setHttpMethod('get'); var attachment_sys_id = '<attachment_record_sys_id>', tablename = 'incident', recordSysId = '<incident_sys_id>', response, httpResponseStatus, filename ='<filename>'; //endpoint - ServiceNow REST Attachment API request.setEndpoint('https:// <instance_name>.service-now.com/api/now/attachment/' + attachment_sys_id +'/file'); request.setBasicAuth('<username>', '<password>'); //RESTMessageV2 - saveResponseBodyAsAttachment(String tableName, String recordSysId, String fileName) request.saveResponseBodyAsAttachment(tablename, recordSysId, filename); response = request.execute(); httpResponseStatus = response.getStatusCode(); © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, ...
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... work from (pull requests, code commits, etc.). Application developers' work is managed from and saved into the default branch if not otherwise specified. If not changed, this value defaults to sn_instances/<instance_name>. Stash changes Developers can remove and save changes locally to apply them later, and manage stashed changes from App Engine Studio (AES). Stash local changes App developers can remove and ...
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... 1065 Parameter Description Example sysparm_branding_key Applies a chat branding configuration to the web chat client. Value: branding key for the configuration • Apply the branding configuration to a destination page:https:// <instance_name>.service- now.com/$sn-va- web-client-app.do? sysparm_branding_key=<branding_key • Apply the branding configuration to an embedded chat widget: https:// <instance_name>.service- now.com/$sn-va-web- client-app._embed.do? sysparm_branding_key=<branding_key sysparm_default_topic Sets the default topic on launch via topic sys_ID. https:// <instance_name>.service- ...
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... are in the same scope as the assignment rule. If you select a custom table that extends the task table, you must clear the instance cache by navigating to https:// <instance_name>.service-now.com/cache.do in order for the assignment rule to work. Warning: Clearing the system cache can affect overall performance, and degrade system response times. Don’t run cache flushes during business hours, and ...
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... On the Group and channel app details page, fill in the fields. Group and channel app details page Field Description Configuration URL The configuration URL in the following format: https:// <instance_name>.service- now.com/ sn_now_teams_ext_meeting_configuration.do Scope The meeting types Team or GroupChat,depending on where users can use your app. Context Select all context items from the list. Users can reconfigure the app Option ...
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... Suggest Instance URL should not be hard- coded Objects referring to the hard-coded URL will not be dynamic and will only be useful for the hard-coded instance. Use the method gs.getProperty(instance_name); to dynamically retrieve the instance name, or gs.getProperty(glide.servlet.uri); to get the full URL. Documentation sn_SE10545 1 Suggest Active session time should be greater than the inactive session time for Integrations ...
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... application in G suite. OAuth Client Secret Client secret generated while creating the application in G suite. OAuth Redirect URL Redirect URL of your ServiceNow instance in this format: https:// <instance_name>.service- now.com/oauth_redirect.do . 8. Click Configure and Get OAuth Token. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks ...
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... agent is created and configured. The redirect URL is a callback point endpoint used during OAuth. The redirect URL for the MCP clients is unique to each: ◦AI Agent Studio: https://<instance_name>.service-now.com/oauth_redirect.do ◦Copilot studio: Unique to the tool or connection that customers create inside their Copilot agent. ◦Postman: https://oauth.pstmn.io/v1/browser-callback ◦Other platforms: Consult the platform's OAuth documentation 6. Select Save. Result A connection ...
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... Client ID that you generated while creating an Adobe Cloud OAuth credential. OAuth Client Secret Client Secret that you retrieved while creating an Adobe Cloud OAuth credential. OAuth Redirect URL https://<instance_name>/ oauth_redirect.do, where the instance name is the name of your ServiceNow instance. Organization ID Adobe Cloud Organization ID that you find while creating an Adobe Cloud OAuth credential. 8. Select ...
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... AWS account associated with the EC2 instance.​ account_name The name of the AWS account associated with the EC2 instance.​ instance_id The ID of the EC2 instance in the AWS context. instance_name The name of the EC2 instance in the Rubrik context.​ © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered ...
Documentation excerpt View supporting context
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... in an organization or repository. These secrets are available to use in GitHub Actions workflows. For more information, see Encrypted secrets . Secret Description SN_INSTANCE_URL ServiceNow instance URL. For example, https://<instance_name>.service-now.com. SN_ORCHESTRATION_TOOL_ID Sys_id for the GitHub tool created in ServiceNow instance. SN_DEVOPS_INTEGRATION_TOKEN Secret token for the GitHub tool created in DevOps (devops-integration- token parameter). To access your secret token navigate to ...
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... be trademarks of the respective companies with which they are associated. 99 Endpoint details The Warranty Claims SOAP API is exposed as a scripted SOAP Web service in ServiceNow MCO. https://<instance_name>.service-now.com/sn_mco_integ_RepairClaim SOAPHandler.do?SOAP WSDL: https://<instance_name>.service-now.com/sn_mco_integ_RepairClaim SOAPHandler.do?WSDL The instance name is fixed per OEM environment (sandbox, test, production). URL part Description <instance_name> The ServiceNow instance hosting MCO (OEM‑specific, fixed per OEM). sn_mco_integ_ MCO ...
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... In the Identifier list, select Add new. 8. Enter the following in the add new identifier field: com.servicenow.servicenow. 9. In the Dictionary content field, enter the following text. <dict> <key>SNDefaultInstanceURL</key> <string>https://<instance_name>.service-now.com</string> </dict> Use the name of your own instance where it says <instance_name>. 10. Click Check Dictionary to verify the XML. 11. Optional: Depending on the deployment rules for your organization, ...
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... If you select a custom table that extends the task table and to make sure that the assignment rule works properly, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do. Important: Clearing the system cache can affect the overall performance and may degrade the system response times. Don’t run cache flushes during business hours, and don’t trigger cache flushes to ...
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... true • Location: System Property [sys_properties] table glide.source_control.default_branch_name Sets the default GIT repository branch to work in for application files linked to source control. • Type: string • Default value: sn_instances/<instance_name> • Location: System Property [sys_properties] table glide.spell.dictionary.en Sets the spell checker dictionary used in the system for English users. Dictionaries are available for Brazilian Portuguese (pb.dic), Czech (cs.dic), Dutch (nl.dic), ...
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Context preview Snippet 16
... consumer processes to connect to both Hermes Kafka clusters. For both processes you will specify the same Hermes Kafka topic but you will need to configure two separate bootstrap addresses: ▪<instance_name>.service-now.com:4100,<instance_name>.service- now.com:4101,<instance_name>.service-now.com:4102,<instance_name>.service- now.com:4103 ▪<instance_name>.service-now.com:4200,<instance_name>.service- now.com:4201,<instance_name>.service-now.com:4202,<instance_name>.service- now.com:4203 Note: Work with your network administrator to ensure that the following port ranges are open before you begin: ▪Consumer1: 4100-4150 ▪Consumer2: 4200-4250 Important notes: ▪When ...
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... States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. 380 Breadcrumb right-click options (continued) Option Description https://{instance_name}/incident_list.do? sysparm_query=active=true^impact=1^ORimpact=2 This selection is not available for the All breadcrumb. Related topics Dictionary attributes Generate an encoded query string through a filter Quick filters To quickly filter a list using ...
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... new TAXII feed. For more information, see Configure a new TAXII feed . 2. Configure the discovery service: Set Configuration Type to Discovery Service URL and enter the following URL: https://{instance_name}/api/sn_sec_tisc/taxii_server/taxii2 3. Configure Authentication: ◦Select Basic as the authentication method. ◦Provide the username and password of the TAXII API user created in the source instance. 4. Save the configuration: Validate the ...
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... SQL DataBase [cmdb_ci_db_mssql_database] Runs on::Runs Hardware [cmdb_ci_hardware] The following attributes in the MSFT SQL Instance [cmdb_ci_db_mssql_instance] table are populated by collected data: Attribute label Attribute name Edition edition Instance Name instance_name Name name Operational status operational_status Service pack service_pack © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ...