Property reference

`kb_product_entitlement.article.allow_empty_products`

The kb_product_entitlement.article.allow_empty_products property allows users to access Knowledge Articles that do not have any related products specified. Admins should consider enabling this property if they want to provide broader access to knowledge articles regardless of product association.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines whether users can view Knowledge Articles without any related products linked to them.
What area does it affect?	Knowledge Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when adjusting access to knowledge articles for users.

Out of the box property record

Raw metadata from the property record.

Property name	`kb_product_entitlement.article.allow_empty_products`
Sys ID	`2d802523d77012004f1e82285e610362`
Type	boolean
Application	Global
Default value	`false`
Description	Allow access to Knowledge Articles with empty related_products
Updated	2016-01-13 15:15:09

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... can access all of the knowledge articles related to the products for which they have entitlements. • Type: true/false • Default value: false • Location: Knowledge Product Entitlements > Properties kb_product_entitlement.article.allow_empty_products Allow access to Knowledge Articles with empty Related Products field. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered ...