Property reference

`kb_product_entitlement.knowledge_base.enable`

The kb_product_entitlement.knowledge_base.enable property enables access control for Knowledge Bases based on product entitlements. When activated, it allows customers to access knowledge bases related to their specific product entitlements, enhancing content relevance and security.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property controls whether access to Knowledge Bases is restricted based on the product entitlements assigned to users.
What area does it affect?	Knowledge Management
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring product entitlements or adjusting access for customer roles.

Out of the box property record

Raw metadata from the property record.

Property name	`kb_product_entitlement.knowledge_base.enable`
Sys ID	`7e0eddefd73012004f1e82285e6103b0`
Type	boolean
Application	Global
Default value	`false`
Description	Enable access control of Knowledge Bases based on product entitlements.
Updated	2016-01-13 15:15:36

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... role. KB Product Entitlements Knowledge Base [kb_knowledge_base] Properties installed with Knowledge Product Entitlements Properties are added with activation of Knowledge Product Entitlements. Properties added with Knowledge Product Entitlements Property Description kb_product_entitlement.knowledge_base.enable Enable access control of Knowledge Bases based on product entitlements. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered ...