Property reference

`number_of_activities_in_notification`

The number_of_activities_in_notification property specifies how many additional comments and emails are included in email notifications. Admins may adjust this setting to control the volume of activity history shared in notifications, with a default of three activities included.

Default: 3 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property determines the count of activities shown in email notifications, allowing for a maximum of all activities when set to -1.
What area does it affect?	Email notifications
What does the default mean?	The default value is "3", which sets the baseline numeric behavior for this property.
When should you review it?	Review this property when adjusting notification details for customer service cases.

Out of the box property record

Raw metadata from the property record.

Property name	`number_of_activities_in_notification`
Sys ID	`9a904263ebac4610e9bdf58abad0cd6b`
Type	integer
Application	Global
Default value	`3`
Description	Number of Additional comments and Emails included in email notification template(-1 means all)
Updated	2024-02-29 23:20:03

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context

Context preview Snippet 1

... user [sn_customerservice.email.create_case_for_non_matched_user] Enable the creation of new customer service cases when emails are received from users with email addresses that do not currently exist in the system. Number of activities [number_of_activities_in_notification] Indicates the number of activities (emails and comments) in the activity history that are included in the email notifications and replies. The default value is 3. Include system emails in ...