number_of_activities_in_replyThe number_of_activities_in_reply property specifies how many additional comments and emails are included in Reply and Reply-All templates. Setting it to -1 includes all activities, which is useful for ensuring comprehensive communication in email responses.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property configures the count of additional comments and emails shown in reply templates, enhancing visibility of case history in communications. |
|---|---|
| What area does it affect? | Email communication templates |
| What does the default mean? | The default value is "2", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting email reply settings or improving communication clarity with customers. |
Raw metadata from the property record.
| Property name | number_of_activities_in_reply |
|---|---|
| Sys ID | 63935ab08c464a10f8774803f9029665 |
| Type | integer |
| Application | Global |
| Default value | 2 |
| Description | Number of Additional comments and Emails included in Reply/Reply-All templates(-1 means all) |
| Updated | 2024-05-06 02:13:39 |
Official references and nearby text excerpts where this property appears.