SN System Properties Reference
Property reference

problem.closed.cancel_open_tasks

The property 'problem.closed.cancel_open_tasks' determines whether open Problem Tasks are canceled when a Problem is closed. By default, this is set to true, ensuring that related tasks do not remain open unnecessarily when resolving a Problem.

Default: true Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This boolean property cancels any open Problem Tasks automatically upon closing a Problem, streamlining task management.
What area does it affect? Problem Management
What does the default mean? The default value is "true", which means this behavior is enabled by default.
When should you review it? An admin should review this property when adjusting task management processes or troubleshooting related issues.

Out of the box property record

Raw metadata from the property record.

Property name problem.closed.cancel_open_tasks
Sys ID 6cb745f5874023000e3dd61e36cb0bc8
Type boolean
Application Global
Default value true
Description Cancel open Problem Tasks when closing a Problem
Updated 2024-05-25 04:02:28

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... Note: ◦When a problem is closed or canceled, all related open problem tasks are canceled provided you select the problem management property Cancel open Problem Tasks when closing a Problem (problem.closed.cancel_open_tasks). ◦When a problem is closed, you can still create problem tasks provided you select the problem management property Can create a Problem Task on a Closed Problem? (problem.closed.can_create_tasks). You can ...
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