problem.closed.role.reanalyze_from_completed

ServiceNow property description:

Who can Re-analyze a Completed Problem?

Attributes

  • Sys ID: e3a84539874023000e3dd61e36cb0b94
  • Type: choice list
  • Application: Global
  • Default value: problem_manager
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AI generated property description:

The ServiceNow property `problem.closed.role.reanalyze_from_completed` specifies the user roles that are permitted to re-analyze a problem record that has been moved to the "Completed" state. This property ensures that only users with the designated roles can change the state of a completed problem back to an active state for further analysis. By default, this property is set to the `itil_admin` role, but it can be customized to include other roles as needed. This helps maintain control over problem management processes and ensures that only authorized personnel can re-open completed problem records for additional investigation.

Source

Related property: problem.closed.role.reanalyze_from_canceled