Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It defines a comma-separated list of task records to be moved when a problem is marked as a duplicate, ensuring proper linkage between related records. |
| What area does it affect? |
Problem Management |
| What does the default mean? |
The default value is "incident.problem_id,sn_customerservice_case.problem,problem_task.problem", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when configuring duplicate problem handling or during system updates. |
Out of the box property record
Raw metadata from the property record.
| Property name |
problem.duplicate.records_to_move |
| Sys ID |
99a90179874023000e3dd61e36cb0b7d |
| Type |
string |
| Application |
Global |
| Default value |
incident.problem_id,sn_customerservice_case.problem,problem_task.problem |
| Description |
List of related task records (comma-separated) to move over when a problem is marked as a duplicate of another. E.g. incident.problem_id, change_request.parent |
| Updated |
2024-05-25 04:26:56 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... dupli cate problem are moved to the existing problem. • The List of related task records (comma-separated) to move over when a problem is marked as a duplicate of another (problem.duplicate.records_to_move) problem management property con trols the related records that are copied from the existing to the original problem. If the problem is not a valid problem Click Cancel. What to ...
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