problem.duplicate.records_to_move

ServiceNow property description:

List of related task records (comma-separated) to move over when a problem is marked as a duplicate of another. E.g. incident.problem_id, change_request.parent

Attributes

  • Sys ID: 99a90179874023000e3dd61e36cb0b7d
  • Type: string
  • Application: Global
  • Default value: incident.problem_id,sn_customerservice_case.problem,problem_task.problem
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AI generated property description:

The ServiceNow property `problem.duplicate.records_to_move` specifies which related task records should be transferred when a problem is marked as a duplicate of another problem. This property accepts a comma-separated list of task records, such as `incident.problem_id` and `change_request.parent`. When configured, it ensures that the specified related tasks are reassigned from the duplicate problem to the original problem. This helps maintain consistency and ensures that all relevant information is consolidated under the primary problem record. For more details, refer to the ServiceNow documentation on assessing a problem.

Source

Related property: problem.fix.records