SN System Properties Reference
Property reference

problem.duplicate.records_to_move

The property problem.duplicate.records_to_move specifies which related task records should be transferred when a problem is designated as a duplicate. Admins should review this setting to ensure that all relevant tasks are correctly associated with the duplicate problem.

Default: incident.problem_id,sn_customerservice_case.problem,problem_task.problem Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It defines a comma-separated list of task records to be moved when a problem is marked as a duplicate, ensuring proper linkage between related records.
What area does it affect? Problem Management
What does the default mean? The default value is "incident.problem_id,sn_customerservice_case.problem,problem_task.problem", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring duplicate problem handling or during system updates.

Out of the box property record

Raw metadata from the property record.

Property name problem.duplicate.records_to_move
Sys ID 99a90179874023000e3dd61e36cb0b7d
Type string
Application Global
Default value incident.problem_id,sn_customerservice_case.problem,problem_task.problem
Description List of related task records (comma-separated) to move over when a problem is marked as a duplicate of another. E.g. incident.problem_id, change_request.parent
Updated 2024-05-25 04:26:56