problem.fix.records

ServiceNow property description:

List of related task records (comma-separated) to track as fixes for this Problem. Used to notify the Coordinator when the all of the related fix records are Completed or Canceled. E.g. incident.problem_id, change_request.parent

Attributes

  • Sys ID: 733a8579874023000e3dd61e36cb0be7
  • Type: string
  • Application: Global
  • Default value: change_request.parent,rm_defect.parent,rm_release.parent,rm_enhancement.parent,sn_cim_register.source_id
AI Logo

AI generated property description:

The `problem.fix.records` property in ServiceNow is a configuration setting that specifies a list of related task records, separated by commas, to be tracked as fixes for a particular Problem record. This property is used to notify the Problem Coordinator when all the related fix records have been either Completed or Canceled. Examples of related task records include `incident.problem_id` and `change_request.parent`. This ensures that the Problem Coordinator is kept informed about the resolution status of all associated tasks. The property helps streamline the problem management process by providing a clear linkage between the Problem record and its related fix tasks.

Source

Related property: problem.duplicate.records_to_move