problem.knowledgebase.known_error_articleThe property specifies the 'sys_id' of the Knowledge Base used for creating Known Error articles. Admins should be aware of this setting to ensure that error documentation is stored in the correct Knowledge Base.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It defines the Knowledge Base where Known Error articles are created, impacting how error information is organized and accessed. |
|---|---|
| What area does it affect? | Knowledge Management |
| What does the default mean? | The default value is "c0a54bac871023000e3dd61e36cb0bcb", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring or updating Knowledge Bases for error documentation. |
Raw metadata from the property record.
| Property name | problem.knowledgebase.known_error_article |
|---|---|
| Sys ID | 4cfa4d79874023000e3dd61e36cb0b7b |
| Type | string |
| Application | Global |
| Default value | c0a54bac871023000e3dd61e36cb0bcb |
| Description | The 'sys_id' of the Knowledge Base to create Known Error articles in. |
| Updated | 2018-08-30 03:33:23 |