problem_task.closed.role.reaassess_from_closed

ServiceNow property description:

Who can Re-assess a Completed or Canceled Problem Task?

Attributes

  • Sys ID: 653b81b9874023000e3dd61e36cb0b9e
  • Type: choice list
  • Application: Global
  • Default value: problem_coordinator
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AI generated property description:

The ServiceNow property `problem_task.closed.role.reassess_from_closed` specifies the roles that are permitted to re-assess a problem task that has been marked as Completed or Canceled. According to the documentation, this property allows administrators to define which user roles have the authority to change the state of a closed problem task back to an active state for further assessment. This is particularly useful for ensuring that only authorized personnel can reopen tasks that may require additional investigation or action. The property can be configured by listing the roles that should have this capability. This helps maintain control over the problem management process and ensures that only qualified users can make such changes.

Source

Related property: problem.closed.role.reanalyze_from_canceled