promin.primary_metric

AI generated property description:

The ServiceNow property promin.primary_metric defines the default metric displayed in the Analyst Workbench within Process Mining. By default, this property is set to Unique Occurrences, which measures how often a process path or case variation appears in the dataset. Administrators can change the value to other available metrics, such as Case Frequency, to adjust how process performance is evaluated and visualized. Changing this property directly affects the perspective analysts use when investigating inefficiencies, bottlenecks, or compliance issues, as it shifts the basis of comparison between frequency-driven and uniqueness-driven views. It is typically configured in contexts where organizations want consistency in process analysis across users, ensuring that all analysts start with the same evaluation lens. Care should be taken to align the chosen default metric with the organization’s process management goals, since an inappropriate default may mislead analysis until manually adjusted by the user.

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