Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property limits the number of tasks that can be processed by reverse matching rules, affecting how cases are matched to resources. |
| What area does it affect? |
Customer Service Management |
| What does the default mean? |
The default value is "30", which sets the baseline numeric behavior for this property. |
| When should you review it? |
An admin should review this property when adjusting task matching criteria or optimizing resource assignments. |
Out of the box property record
Raw metadata from the property record.
| Property name |
reverse.matchingrule.entity.limit |
| Sys ID |
8893b6ee3b451300c68fe9b534efc43a |
| Type |
integer |
| Application |
Global |
| Default value |
30 |
| Description |
For a reverse matching rule, filter array takes a list of tasks sys_ids on which the user record has to be matched. This property limits the number of tasks to be added to the filter array. if it is more than this limit, reverse matching rule will not run for script and selection criteria type matching rules. |
| Updated |
2018-03-27 16:00:11 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... number of task sys_ids returned for reverse matching rules Reverse matching rules return a list of case sys_ids. Limit the number of cases returned by configuring the number in the reverse.matchingrule.entity.limit system property. Before you begin Role required: admin Procedure 1. In the navigation filter, type sys_properties.list. 2. Search for the reverse.matchingrule.entity.limit system property. 3. In the number field, change the ...
Related properties