Property reference

`sn_adv_emailscript.textsearch.enable`

The sn_adv_emailscript.textsearch.enable property allows the system to send text-based auto-responder recommendations based on case descriptions. Admins should enable this feature when they want to enhance the relevance of knowledge article suggestions beyond the default Predictive Intelligence recommendations.

Default: false
Type: boolean
Application: Email Notification Script for Contextual Search Results

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables the sending of knowledge article recommendations that match a text search of the case short description, improving auto-responder functionality.
What area does it affect?	Email Notification Script
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring auto-responder features or adjusting knowledge article recommendations.

Out of the box property record

Raw metadata from the property record.

Property name	`sn_adv_emailscript.textsearch.enable`
Sys ID	`eeeeb571bd4cd010f877d3e3d6fbab4a`
Type	boolean
Application	Email Notification Script for Contextual Search Results
Default value	`false`
Description	Send text-based auto-responder recommendations
Updated	2020-04-24 10:47:25

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... short description when the recommendations sent through the Predictive Intelligence feature aren't sufficient or the feature is disabled. Procedure 1. In the navigation filter, enter sys_properties.list. 2. Search for the sn_adv_emailscript.textsearch.enable property. 3. In the Value field, enter true. 4. Click Update. Consumer messaging apps Configure communication channels to provide users with options to email, call, or chat with your teams ...

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