sn_agent_workspace.chat.enabledThe sn_agent_workspace.chat.enabled property enables the chat panel in interaction tabs designated for chat. Admins should ensure this property is set to true to facilitate real-time communication within the agent workspace.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether the chat panel is displayed in chat interaction tabs, enhancing user engagement and support. |
|---|---|
| What area does it affect? | Agent Workspace |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring chat features or troubleshooting chat visibility issues. |
Raw metadata from the property record.
| Property name | sn_agent_workspace.chat.enabled |
|---|---|
| Sys ID | 04d92f0bddd00010fa9bda34533bce52 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Show chat panel in interaction tabs of type chat |
| Updated | 2019-10-09 15:00:10 |
Official references and nearby text excerpts where this property appears.