sn_agent_workspace.interaction_queues.enabledThe property sn_agent_workspace.interaction_queues.enabled allows the display of Interaction Queues within the Service Workspace. Admins should ensure this property is enabled to facilitate efficient handling of interactions by agents.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This boolean property determines whether Interaction Queues are visible in the Agent Workspace, impacting how agents manage their tasks. |
|---|---|
| What area does it affect? | Agent Workspace |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring the Agent Workspace or optimizing agent workflows. |
Raw metadata from the property record.
| Property name | sn_agent_workspace.interaction_queues.enabled |
|---|---|
| Sys ID | 6b9c12b3872013002ae97e2526cb0b98 |
| Type | boolean |
| Application | Agent Workspace |
| Default value | true |
| Description | Expose Interaction Queues in Service Workspace |
| Updated | 2024-05-25 03:39:01 |
Official references and nearby text excerpts where this property appears.