Property reference

`sn_aia.internal_agents.enabled_external`

The sn_aia.internal_agents.enabled_external property allows external AI agents to interact with ServiceNow AI Agents. Admins should enable this property to facilitate seamless communication between external agents and ServiceNow, particularly when integrating advanced AI functionalities.

Default: Not stated
Type: Not stated
Application: Not stated

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	This property enables external AI agents to call ServiceNow AI Agents, enhancing interoperability and functionality within the platform.
What area does it affect?	AI Agent Integration
What does the default mean?	No default value is stated in the ServiceNow documentation.
When should you review it?	Review this property when setting up external AI agent integrations or troubleshooting communication issues.

Property record

Facts stated in the ServiceNow documentation. No out of the box record has been read from an instance yet.

Property name	`sn_aia.internal_agents.enabled_external`
Type	Not stated
Application	Not stated
Default value	Not stated
Description	Not stated

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... respective companies with which they are associated. 2246 • Enable external agent interoperability (AI Agent Studio → Settings): ◦Set the sn_aia.external_agents.enabled to true (ServiceNow can call external agents). ◦Set the sn_aia.internal_agents.enabled_external system property to true (External agents can call ServiceNow AI Agents). • Service account & roles for inbound A2A calls: sn_aia.integration (runtime) or sn_aia_admin (testing), plus rest_service and snc_platform_rest_api_access. • ...

More in `sn_aia`

Other properties in the same namespace.

sn_aia.external_agent_guardian_check This property activates Guardian, which safeguards LLM interactions by detecting offensive content, prompt inj sn_aia.external_agents.a2ui.enabled This property activates the A2UI protocol, allowing agents to drive UI workflows and receive enhanced visual r sn_aia.max_scheduled_trigger_query This property sets the limit on how many records are processed by scheduled triggers, with a default value of

All 4 properties in sn_aia →