sn_communities.enable_csm_case_creation_from_questionThe sn_communities.enable_csm_case_creation_from_question property allows users to create cases directly from community questions. Admins should ensure this feature is enabled to facilitate efficient case management within the community platform.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables the 'Create Case' option on the Community Question widget and the 'Question to Case' option in the Community header menu. |
|---|---|
| What area does it affect? | Community Case Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring community features or troubleshooting case creation issues. |
Raw metadata from the property record.
| Property name | sn_communities.enable_csm_case_creation_from_question |
|---|---|
| Sys ID | f55895710b341300c9c86c9037673aca |
| Type | boolean |
| Application | Communities |
| Default value | true |
| Description | This property provides access to the “Create Case” option on the Community Question widget and the “Question to Case” option on the Community header drop-down menu. |
| Updated | 2018-03-13 17:01:31 |
Official references and nearby text excerpts where this property appears.